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Customer Service

Customer service has not been a hot topic lately, but it should be. The one thing that I have noticed since the economy slumped is that customer service has gotten worse. To often we get put on hold for long periods of time, never get to talk to a real person, or get told, "Sorry I can't help you." Some people still use those companies because there aren't any other options or they are locked into a contract and sometimes you just don't know who else to use, since you have used that same company forever.

At Controlled Air, we are close as employees and all know each other. We also have experienced bad, even horrible customer service. It is from these stories that we have created our own philosophy of customer service. It is not a new concept, it is just not common. It is not about the quantity of our customers, but about how much quality we can give our customers. It is more important to us that once a customer works with us once, they continue to work with us forever. Not because you have too or don't know what else to do, but because you want too.

Because we have all experienced what bad customer service is, Controlled Air made it easy to talk to a person, doesn't have hold times, and yes, "We can help you."


Our Customer Satisfaction Guarantee

We are committed to offering the best service, installation, and design work in class and the highest level in customer satisfaction. All work is performed by licensed technicians who receive direct factory instruction and our own in-house training. Because we are one of the largest HVAC companies in the State of Connecticut, we have an excellent working relationship with all major manufacturers and are authorized as warranty providers. We guarantee all of our work including installation, design and service. If the job is not done to your satisfaction or if a problem is discovered that is due to our error, we will make the necessary corrections and/or repairs at no cost to you.

Should you ever have a question about an installation, service or invoice, we are always available. Our goal is to ensure that your experience with Controlled Air, Inc. meets to your complete satisfaction on every level.
We are always here for questions, comments, and to help. You can call our 800-840-9101 or find us on facebook and twitter.

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